FROM the website: Holleran’s proprietary benchmark, which includes the opinions and views of more than 96,000 Independent Living residents, all surveyed within the last 24 months.
Our CCRC does a Holleran survey and it is reported in percentiles compared to the other communities managed by Erickson Senior Living as well as to national results.
Charlestown in Catonsville, MD
Does anyone know what the Holleran "Benchmark" means? Is the average (mean, median), a mark of excellence (80th percentile, 90th percentile) or just some amorphous term they have made up?