Our resident handbook isn't on line yet, but with the last update, they swapped out all the contents of the old handbook with the new. Questions about how the changes to the handbook that we were given when we moved in are answered with "...This is the new policy....."
From now on, I will keep the old versions.
Our resident handbook has moved online with no mention of the change history.
Medford Leas, Medford, New Jersey
Our continuing care buildings do have handbooks for residents moving into assisted living or skilled nursing.
Charlestown, Catonsville, MD
Does your community have some sort of formal "Guide" for independent living residents who "check into" Health Care? The move into health care may be temporary (say, for rehab or for a short stay due to illness) or permanent. If yes, what is done? --- Is the resident and his/her family members provided any kind of guide or manual?
Here's why I ask: one of my neighbors needed to spend a few days in skilled nursing following major surgery. He's a retired PhD in Industrial & Organizational Psychology and fortunately left the hospital very lucid and observant. He decided to take notes, not only documenting the things that went well but also the things that created challenges for both him and his wife. The couple even had the foresight to visit the health care unit prior to the surgery to meet the staff and "get oriented." When the admission actually happened, there were some glitches that surprised them.
Wow, are the rest of us ever fortunate ... this neighbor has been back home for several weeks and he's working on a Guide to Going into Health Care (I'm not sure of the title), something that will be a benefit for all.
Beyond his notes he's also doing some research into the practices of other CCRCs, probably where he and his wife have friends. I told them I would ask this NaCCRA forum. If you could share what your CCRC does to make the "move" into Health Care, whether temporary or permanent, go smoothly, that would be helpful.