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NaCCRA Forum: Resident Life

On Site Shops
Jennifer J. Young

I have a question about the prevalence of a shop on the CCRC campus. I'm wondering if, in the "new world" of ordering on-line and grocery Instacart for home deliveries as examples, these shops might becoming deemed "old school" and possibly being discontinued. Reasons: space could be used for something else; lack of staff to "run" it, and/or difficulty in finding resident volunteers.

I'm living in my 2nd CCRC in my second state. The shoppe at CCRC #1 was stocked and staffed by an employee. Merchandise included dry goods, some toiletries, candy, some gift items, non-perishable foodd (cereals; can goods; cookies; chips, etc.) At CCRC #2 the shoppe is entirely resident-run --- doing everything from purchasing stock, to pricing, to staffing, to offering occasional promotions. A resident committee mainly provides cashiers. If the committee chair chooses to step down and "pass the baton," it can be really problematic to find a new "chief" because it's a substantial commitment.

I'm wondering how your shoppe works at your communities. So many residents want their retired life to be relaxing and are reluctant to commit for anything long-term or involving significant leadership. That said, maybe these shoppes might NOT be needed anymore?

I'd really appreciate a discussion on this. Thanks.

Ruth Zekowski

At Westminster Place in Evanston, Illinois, the "Gift Shop" is really a convenience store run by Dining Services and is located in Independent Living.

We have other shops in the Assisted Living area run by a volunteer group called the Woman's Board: a thrift shop for used clothing and books, a used furniture store, a small grocery store, and a knick-knack shop. Both residents and staff shop in these stores and the money raised is donated to various needs of Westminster Place. The Woman's Board is rather unique. It was begun many years ago when Westminster Place was known as a predominantly charitable home. The members of the Woman's Board were volunteers from the surrounding community. As they began to age themselves, they moved in and became residents. They provide a wonderful service in so many ways.

Charles Nadler

I live in Wind Crest in Colorado, which is an Erickson Senior Living (ESL) community. We have had a resident run shop.

Soon we will be shifting to a CVS run shop, and apparently there will eventually be such a shop at all the ESL communities.

They will have most of what you would expect in a pharmacy.

Ruth Zekowski

Years ago we used to have our own on-site pharmacy, but we now contract it out to Symbria. At Westminster Place we have found that contracting out for services such as pharmacy, beauty shops, dining, rehab, and others is a better way to go as these firms know what they are doing, and we can hold them accountable for their performance. We use Unidine for dining services which was the most problematical at first, but it's getting better all the time.

Page B. Hawk

I live at Ingleside at Rock Creek in Washington. DC. Our Woman's Board has just closed down. They ran a Shoppe for used clothing, etc. We would like to continue it, but would like to know what other CCRCs do about the money. It would come under our Residents Assn., but that is not 501(c)3. Any ideas? Page Hawk

Mary Kazlusky

I live at Heron's Key in Gig Harbor, WA - a level A Life Care Community. Heron's Key is a 501(c)3. Residents donate to our Benevolent Fund through Heron's Key. We have Benevolent Brew (a coffee shop), Benevolent Buys (selling unwanted items on Facebook), Benevolent Baubles (selling handmade Jewelry). All proceeds go the the Benevolent fund which will benefit residents who live so long that they run out of money through no fault of their own. Donations are tax deductible if made directly to the Benevolent fund. Benevolent Brew operates as a business with proceeds going to the fund.

Claudia K Blake

At Goodwin House Bailey’s Crossroads (VA) our WhatNot Shop’s proceeds go to the Goodwin Living Foundation which is a 501(c)(3) to support residents who have run out of funds and to support staff emergency needs, education goals, citizenship applications, etc.

Dolores Szyszko

I would suggest consulting an attorney or financial advisor. Is there a resident with such qualifications. Forming a 501 -c3 is not terribly complicated, and might be useful for going forward with this project.

Page B. Hawk

Thank you Dolores. That seems like good advice. Page

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